Staffing shortages are being blamed for recent temporary closures of the Pathlab facility on Pyne Street, leaving some patients met with a "closed" sign at various times throughout the week.

Carol Branson, service lead for patient services, said the closures had been infrequent, but necessary due to a range of staffing challenges.

“These closures are occasional and temporary,” Ms Branson said. “There have only been a few instances where the site was closed for the entire day.”

The facility, in Phoenix House, was closed, however, during at least five visits by the Beacon over the past week.

She explained that the team at Whakatāne was managing multiple staffing disruptions, including team members off work because of ACC-covered injuries, ongoing health issues, bereavements, and scheduled annual leave.

“Additionally, we’ve had two recent resignations. Recruitment is in process, and we are committed to supporting our staff through these difficult times.”

Ms Branson said the Pyne Street Pathlab typically opened at about 11am, with staff beginning their day with hospital ward rounds, covering the hospital base, before transitioning to the Pyne Street location.

The sign on the Pathlab door, says, however, the facility is open from 7.30am-4pm, Monday to Friday.

With the Pyne Street facility sometimes unavailable, patients have been redirected to other Pathlab sites, including those at Whakatāne Hospital.

At the hospital Pathlab, patient numbers had remained steady, she said, and wait times were generally short.

“As a drop-in service, patients are encouraged to return later if the site is particularly busy. The waiting room is often smaller than perceived, with some individuals accompanying patients, which can give the impression of higher activity. However, the waiting room clears quickly, ensuring that everyone receives the care and attention they need.”

“We continue to make every effort to keep the Pathlab services operational at all our locations, including Ōpōtiki, Kawerau, and the hospital outpatient facility.”

Ms Branson said they also wanted to emphasise that part of their staff rotation always included a minimum of two team members as the Pyne Street location, which was near the police station and courthouse, and could sometimes present safety concerns.

“The health and safety of our staff are of utmost importance, and we continue to prioritise their wellbeing.”